Here, at Pickler we are, is excited to offer Fin AI, your friendly AI assistant, to help you with any questions and concerns! Fin AI can answer a wide range of questions, troubleshoot common issues, and even connect you with a live support agent if needed.
Why am I talking to a Chatbot?
While you may prefer to talk directly with a human being, Fin AI offers several benefits that can streamline your support experience:
24/7 Availability: Fin AI is always available, day or night, to answer your questions or concerns.
Quick Responses: Get immediate answers to frequently asked questions something that can save you valuable time.
Contextual Awareness: Fin AI can remember the details of your conversations, allowing for a more efficient handoff to a live agent if needed. Additionally, Fin AI lets you look at your previous conversations with it, which lets you to re-find answers to questions you have previously asked. Furthermore, it is trained on using our Help Center articles, so it always have latest available information, ready to share you with!
How does Fin AI work?
Here's a short guide to how Fin AI works:
Begin the Chat: You do this by clicking the icon at the lower right of your screen, followed by clicking "Ask a question". Now, you can begin a conversation with Fin AI.
Searching its Knowledge Center: Fin AI then searches through our database of information related to our products, services, and common issues.
Replying: Fin AI then identifies your question or issue and begins to generate a relevant reply, based on the information it found in the knowledge base.
Handoff to a Human Agent: If Fin AI is unable to help you with your question or issue, you can always click the option to be forwarded to a real person. Then, it will seamlessly transfer the conversation to a human support agent.
It's important note that Fin AI maintains a conversation history, allowing it to understand the context of your queries and provide more accurate and helpful responses.
What can Fin AI help me with?
1. Ask Questions & Find Answers:
Fin AI is knowledgeable about a variety of our features and functionalities.
Simply type your question in the chat window, and Fin AI will do its best to find a relevant answer from our knowledge base.
Fin AI can understand natural language, so feel free to ask your question in a way that feels comfortable for you.
2. Solve Common Issues:
Fin AI is trained to handle many common issues that our customers may have previously dealt with.
If you encounter a problem, describe it to Fin AI, and it will guide you through troubleshooting steps or provide relevant articles from our Help Center.
3. Connect with a Live Support Agent:
While this is a powerful tool, there may be times when you need assistance from a human being.
If Fin AI is unable to fully resolve your issue, it will seamlessly connect you with a live support agent via the chat function.
Our representative will the have access to your previous conversation with Fin AI, allowing for a quicker and more efficient resolution.
Here are some Best Practices for getting the most out of your experience with Fin AI:
1. Be Clear and Concise:
State your question or issue directly and avoid unnecessary jargon.
The more specific you are, the better Fin AI can understand your request.
2. Use Keywords:
Incorporate relevant keywords into your message to help Fin AI identify your intent.
For example, if you're having trouble logging in, use keywords like "login," "account," and "password."
3. Provide Context:
If your question is related to a specific feature or incident, provide as much context as possible.
This will help Fin AI understand your situation better and offer more tailored assistance.
4. Be Patient:
Remember that Fin AI is still under development and may not always provide a perfect answer.
If you're not satisfied with the response, feel free to rephrase your question or request additional help.
5. Utilize Suggested Responses:
Fin AI may offer suggested responses or relevant articles based on your query.
These can be helpful in providing additional context or finding a solution.
We're confident that Fin AI will be a valuable asset in your overall experience with us. If you have any questions that Fin AI can't answer, our friendly support team is always here to help!