Here's how you can reach us:
1. AI support (chat)
For quick, in-the-moment questions, the chat in the bottom-right corner is the fastest way to get help. Answers built on our up-to-date Help Center content
Instant answers through Pickler AI Support, our AI assistant.
Every AI conversation is monitored by a human — so you’re never “stuck with a bot”
Seamless handoff to a real support agent if needed
To start a chat:
Click "chat with us" in the button right → Type your question.
At any time, you can select Talk to a person.
2. Email Support
You can also email us directly.
Perfect for questions that require screenshots or attachments
Response within 5 business days, usually faster.
Email us at [email protected].
3. Help Center
Our Help Center is your go-to library of clear, searchable articles about Pickler: It's accessible via help.pickler.io or via the chat popup.
4. Pickler Academy
The Pickler Academy (available in the app) is your step-by-step learning space for mastering Pickler.
It helps you understand:
What Pickler is and how the system works
How to set up your account
How to manage your data
How footprint calculations are built
How to use Pickler commercially to win and serve customers
Short lessons, practical examples, and hands-on guidance help you level up quickly.