Your privacy is important to us, and we therefore only process personal data if this is done in a legal and transparent manner. In this privacy & cookie statement, we will explain to you who we are, how we process your personal data, with whom we share it and what rights you have when it comes to the processing of your personal data.
You are under no statutory or contractual obligation to provide your personal data to us. However, we may not be able to provide our services to you if you refuse to provide your personal data to us.
This policy covers the Pickler application and website (www.pickler.io and www.app.pickler.io).
Who is responsible for the processing of my data?
Pickler is responsible for the processing of your personal data. Our contact details are the following:
Sustainability Impact Creators B.V.
Dr. Schaepmanstraat 21, 1814RC Alkmaar (the Netherlands)
Chamber of Commerce No. 87613298
If you have any questions about this privacy statement or the way we handle your personal data, you can contact us:
By email: [email protected]
What personal information does Pickler use and for what purpose?
For you to be able to schedule a demo, register an account and use our services, we collect data from you, such as:
· Full name
· Company name
· Username
· Password
· Payment and billing information
For safety and security reasons, we require you to verify your account. Your email is requested as part of the account verification process. We have a legitimate interest in doing so, because we want to keep the Pickler application a safe and secure space and we want to ensure that accounts are not set up fraudulently. Please note that when you set up your account, you are required to provide this information. We use Stripe as our payment processor to securely process and manage payments. By making a payment through our website, you agree that we share your payment and billing details with Stripe. You can find more information about Stripe’s privacy practice at Stripe Privacy Center. We collect this data in order to provide our services (the legal basis for the processing is contractual necessity).
If you contact us (by sending an email, via the chat widget, through our web-contact form, or in any other way), we may receive your name, email, phone number and any personal data included in the message. We process this data in order to respond to your question or request. Are you contacting us for the purpose of using our services? Then this data is processed on the legal basis of the conclusion and execution of agreements. In all other cases, your data is collected on the legal basis of your consent. With our chat widget, you can ask your question online and get a direct answer. We use Intercom to display the chat widget on our website. We share your username, email, and company name, and Intercom processes browser metrics such as location, operating system, browser vendor- and version.
You can sign up to receive our newsletter. We will use your email address to send you our newsletter. We will only send you our newsletter if you have given us permission to add your name and email address to our list of subscribers. We have added an unsubscribe link at the very end of every newsletter. When the subscription is finished, we will store your information in a list so that we don’t accidentally send you more emails. We may process personal data, like your contact details, to perform our other (online) marketing activities, such as providing you with information about similar products or services. We will then process your personal data on the basis of your consent or, under certain circumstances, our legitimate interest to conduct direct marketing activities.
When you visit this website, cookies (including similar techniques such as pixels) are set by us or a third party. We use cookies to make our website more user-friendly. Cookies also help us to understand how our website is being used. We could have a legitimate interest in analyzing and improving the website, but we also process the information we obtain through cookies, based on your consent. Please read the section “Cookies” of this statement, where we explain which cookies we use, why we do this and when they expire.
On this website and through our social media channels, we like to share experiences of satisfied customers. With your consent, we may process your full name, review and picture. Please be aware that the review is public for everyone. We will show the review until we decide to remove it, or you have indicated that you wish to withdraw your consent.
Who provides the information?
In most cases, you provide us directly with your information. However, we may receive information about you from others, for example when your employer adds you as a team member.
Third party websites
This website contains links to third party websites. You should know that this privacy and cookie statement does not apply to third party websites and links. We encourage you to read the privacy statements of these third parties. We cannot guarantee that these third parties will handle your data in a secure manner.
How long do you store my information?
We store your personal data for as long as necessary to properly execute and maintain our services and agreements. After that, your personal data will be deleted.
Of course, we can keep personal data longer if we are legally obliged to do so and taking into account any limitation periods. We are, for example, bound by the Dutch fiscal retention obligation of 7 years. If we decide to close your account due to misconduct, we may keep your information for a period of one year after closure, due to queries and / or in case of a legal claim. In any case, we may keep (some of) your personal information for (evidence due to) legal claims.
Is my information shared with third parties?
We share your information when we are required to do so by legal authorities, with your consent, when it is necessary to offer our services, to our processors, or when we have a legitimate interest in doing so.
We have taken the necessary technical and organizational measures to ensure that your data is processed correctly. We have signed data processing agreements with (sub) processors. If possible, we use processors established within the EEA. You should be aware of the fact that your data may be transferred and otherwise processed to a location outside of the EEA. We will only transfer your data to third parties outside of the EEA, if there is an adequate level of protection for the processing of your personal data. These transfers are governed by the so-called “standard contractual clauses”.
We may share your personal data with mail servers, accountant and accounting software, booking software to schedule your demo, chat widget, cookie providers, Streak, LinkedIn salesmanager, payment providers and other it-suppliers and service providers (such as web hosting and our developers’ team).
Is my information safe?
We cannot guarantee that the way you provide us with your data online is 100% safe, due to the characteristics of the internet. We use safety measures to prevent unauthorized access of your personal data such as secured servers that meet international security standards and TLS/SSL encryption. These measures are evaluated on a regular basis. You can also take some measures to prevent unauthorized access to your data. Choose a strong password and change it now and then. Don’t give anyone else access to your account. If you become aware of unauthorized access to your account, contact us immediately.
Cookies
We set cookies on our website. A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time. Some cookies will be deleted after you close your browser, while other cookies remain on your computer or mobile device for the time-period that is set in the cookie.
We make use of Google Analytics to analyze how you use the website. This service is provided by the American company Google and cookies are being set. By doing so, we collect, among other things, your IP address, number of users and sessions, location information, information about your device, browser and session duration. These cookies are stored on your devices for a maximum of 2 years. Would you like to know more about Google Analytics and the cookies set by Google? Then click here. To opt out of being tracked by Google Analytics, click here.
We use the Hotjar Tracking Code to analyze how you use our website. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please have a look at this page.
We use Intercom Messenger for chat support. Intercom sets first party cookies when you visit this website or use the application. For more information, have a look at Intercom’s privacy policy.
We may conduct advertising campaigns by means of Google ads or LinkedIn ads. These parties may collect information about your browsing behavior on our website and other websites to provide relevant ads (they may use cookies and other tracking technologies to personalize the ad content and measure ad effectiveness). You can opt out of personalized ads by visiting Advertising Settings (Google) and retargeting opt-out (LinkedIn).
Cookies have their own expiry date. Cookies are therefore automatically deleted. Do you want to delete cookies before the expiry date? Most browsers support cookies, but you can set your browser to decline them, and you can delete them whenever you like. Usually, this can be done through your browser’s ‘preferences’. Please note that if you delete cookies, you may lose certain stored information (such as login details) and your user experience could be limited.
What are my rights?
In compliance with the GDPR, you have a number of important rights that you can exercise. Please note, however, that in some circumstances we may ask you to provide additional information, such as a copy of your ID or passport, in order to identify you when we have reasonable doubts about the identity of the person who is making the request.
We shall respond to your request concerning any of the rights mentioned in this section, without undue delay and at least within one month of receipt of the request. We can extend this period by two further months when this is necessary, taking into account the complexity and number of the requests. If we decide to extend the period, we shall inform you about this within one month of receipt of the request.
If you have provided personal data to us, you can send a request to view, modify, receive a copy of, delete, and restrict the use of this data free of charge. Have you given your consent for the processing of your data? You can withdraw your consent at any time. You can also object to the use of your data for marketing purposes.
If you wish to exercise any of these rights, please contact us by sending an email to [email protected].
What can I do if I have a question or complaint?
If you have any complaints or questions about this privacy statement or the way we process your data, you can contact us by sending an email to [email protected]. You can file a complaint against us regarding the processing of your personal data with the Dutch Data Protection Authority.
Will you change this privacy statement?
We reserve the right to change or modify this privacy and cookie statement at any time.
The most current version will be posted on our website.